If you want your Solvotix account and associated data to be deleted, you can submit a request at any time.
When we delete your account, we also delete the personal data associated with it, except for data we are required or permitted to retain for a limited time for security, fraud prevention, or legal/regulatory reasons. Any retained data is restricted and only kept as long as necessary.
How to request account deletion
To request deletion of your account and data:
- Send an email to post@solvotix.org
- Use the subject line: “Account deletion request”
- Send the email from the same email address that is linked to your Solvotix account
- (Optional) Include any relevant details that help us identify your account (for example: gateway ID, organization/tenant name)
We may contact you if we need additional information to verify your identity or locate your account.
What will be deleted
Once your request is processed:
- Your Solvotix account will be permanently deleted
- Personal data associated with your account will be deleted or irreversibly anonymized
- Access to Solvotix services linked to that account will be removed
Data we may retain
In some cases, we may retain limited information for a period of time when we have a legitimate reason, such as:
- Preventing abuse, fraud, or security incidents
- Meeting legal, regulatory, or tax obligations
- Handling billing, disputes, or enforcing our terms
This data is minimized, access-controlled, and automatically removed when no longer required.
If you have questions before requesting deletion, contact us at post@solvotix.org.